SHIPPING & RETURNS


- AUSTRALIA -
Free standard shipping on domestic orders over $50.
Free express shipping on domestic orders over $100 AUD.

All other orders -
$8 standard
$12 express

Standard shipping takes 2 to 7 business days. Express post takes 1 to 2 days from dispatch. Please note that choosing express post will not speed up our manufacturing time. Made to order pieces will still require up to two weeks to make.

We ship worldwide from Melbourne, Australia using Australia Post.

- INTERNATIONAL -
Free standard shipping on international orders over $50 AUD.

All other orders -
$15 standard
$40 express

Standard international orders generally arrive 7 to 30 days after dispatch. Please note that orders can occasionally get lost in the mail or stuck in customs and take longer to arrive. If you have not received your package after 30 days from dispatch please contact us.

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Please ensure that you provide us with the correct postage details upon checkout. If the wrong address is given and the item has been sent, we cannot offer a refund or to resend unless the item is returned back to us (which is not guaranteed). In the case that it is returned, we can offer to resend for an extra postage fee or we can refund the item price.

Please be familiar with your country's custom policies and regulations. We are not responsible for international customs fees. 

 

Return / Exchange policy

In the unlikely event that you are unhappy with your item, please contact us as soon as possible. 

To be eligible for a refund or exchange, your item must be returned to us unused and in the same condition that you received it in, along with all original packaging and proof of purchase. 

Our refund and exchange policy lasts 40 days from date of dispatch. After this time, all refunds and exchanges are void. 

Any additional postage costs related to returns and exchanges are at the customers expense, with the exception of a design / manufacturing flaw in which we will cover all costs.